Return Policy

Terms of return - withdrawal from the contract

1.  Pursuant to legal provisions, the customer has the right to withdraw from the contract within 14 calendar days from the date of delivery of the goods, of which he is hereby informed. To meet the deadline, it is enough to send the declaration before its expiry. The declaration can be submitted on a form, the template of which is an annex to the Act on Consumer Rights of May 30, 2014. In the event of withdrawal from the contract, the cost of delivering the returned goods is borne by the Customer. The Customer is not entitled to the right of withdrawal in the cases specified in Art. 38 of the Consumer Rights Act, i.e. in the scope of, among others: a)

2. The period specified in section 1 begins with the delivery of the goods to the Consumer or a person other than the carrier indicated by him.

3. In the case of an Agreement that covers many Products that are delivered separately, in batches or in parts, the deadline specified in section 1 runs from the delivery of the last item, batch or part.

4. The Consumer may withdraw from the Agreement by submitting a declaration of withdrawal to the Seller. To meet the deadline for withdrawal from the Agreement, it is sufficient for the Consumer to send a statement before the deadline.

5. The declaration may be sent by traditional mail or electronically by sending the declaration to the Seller's e-mail address.

6. If the Consumer sends the declaration electronically, the Seller will immediately send the Consumer confirmation of receipt of the declaration of withdrawal from the Agreement to the e-mail address provided by the Consumer.

7. In the event of withdrawal from a distance contract, the contract is considered not concluded. What the parties have provided is returned unchanged, unless the change was necessary within the scope of ordinary management.

8. Effects of withdrawal from the Agreement:

1. In the event of withdrawal from a distance contract, the contract is deemed not to have been concluded.

2. In the event of withdrawal from the Agreement, the Seller shall immediately return to the Consumer, no later than within 14 days from the date of receipt of the Consumer's declaration of withdrawal from the Agreement, the payments made by him.

3. The Seller will refund the payment using the same payment methods that were used by the Consumer in the original transaction, unless the Consumer has expressly agreed to a different solution that will not involve any costs for him.

4. The Seller may withhold the refund until he receives the Product back or until he receives proof of its return, depending on which event occurs first.

5. The Consumer should return the Product to the Seller's address provided in these Regulations immediately, no later than 14 days from the date on which he informed the Seller about withdrawal from the Agreement. The deadline will be met if the Consumer returns the Product before the 14-day period expires.

6. The consumer bears the direct costs of returning the Product.

9. Article 38 of the Act of 24 June 2014 (as amended) on consumer rights contains a list of goods and services to which the right to withdraw from the contract does not apply.

10. It is possible to contact the Store to agree on another solution, such as a partial refund or a discount on your next purchases

Terms and conditions for complaints about products purchased on the website www.imodels.com.pl

1. In the event of non-compliance of the goods with the contract, the Customer should return the complained goods to the Store, at the expense of the Store, together with a description of the non-compliance.
2. The store responds to the customer's complaint within 14 business days from the return of the goods along with a description of the non-compliance.
3. If the fulfillment of a justified complaint involves sending the Customer new goods or removing non-conformities, the delivery costs are borne by the Store.
4. Individual settings of the Customer's computer and monitor causing incorrect or distorted display of information about the goods (e.g. colors) cannot be the basis for a complaint.
5. If the complaint is not accepted, the shipping costs will be borne by the Buyer.

Procedure for exchange/return of goods

1. If the product purchased by the customer does not meet his expectations, please download it from the website, print and fill out the return or exchange form.
2. Please send the completed, signed form together with proof of purchase (receipt) and the exchanged or returned goods to our address given in Contact.
3. Please remember that it is not possible to return or exchange personalized products tailored specifically to the order.
4. In the case of product exchange, the customer is obliged to pay the difference in price (if the product for which the customer decides to exchange the purchased goods is more expensive) and bears the cost of re-shipment, which should be transferred to our account number provided in the notification. by entering the order number with the note "EXCHANGE" in the transfer title.
5. In the event of a return or exchange of the product for a cheaper one, remember to enter your bank account number in the appropriate field on the form, to which the refund will be made.